FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Is Tranzitions Hair real?


Yes, this hair is 100% virgin hair. Our hair is premium virgin hair, which means it has not been processed by chemicals such dyes, perms or relaxers.




Can Tranzitions Hair be straightened or curled?


Yes, it can be straightened or curled, since it's 100% virgin human hair. The hair is just should be treated like your natural hair and handled with care.




Can Tranzitions Hair be dyed or colored?


The hair can be dyed or colored, since it's 100% virgin human hair. The hair is just should be treated like your natural hair and handled with care. The hair can hold color; however, once it is dyed it is no longer virgin hair. Consult with a professional stylist before dying or coloring.




How is the length of the hair measured?


Straight hair is true to its measurement while curly and wavy hair textures have to be stretched to be measured.




How much hair do I need?


It depends on the style, amount of volume and the look that you desire but for a full install, we generally recommend buying 3 bundles of hair. Take into consideration that longer hair equals shorter weft width. 2-3 bundles recommended for 10-16″ 3-4 bundles recommended for 18-24″ 4-5 bundles recommended for 26-30




How many ounces is in 1 bundle?


There is 3.5 to 4 ounces per bundle.




Do I wash and brush the hair?


Yes, you can wash all of our hair. Brushing depends on the hair type and texture. It is better to finger comb curly patterns and to brush straight textures.




How do I prevent hair from shedding?


Hair should be handled with the same care you would use for your own hair. For the best results, brush hair lightly and keep heat use to a minimum. We recommend that you seal your wefts with a sealant to minimize shedding, however it does not guarantee to stop the shedding completely. An example of a sealant could be any fabric sealant or fabric glue.




How long does it last?


This hair can last for a long time, the better you take care of it the longer you can reuse and reinstall it. Our customers generally use the hair for 6 to 12 months.




What’s the most convenient payment method?


PayPal is the most convenient method of payment.




How to place the order online?


You can find the item you want to purchase on our website and select all the information (such as hair length, hair color, and so on) below the option. Then you can put it into your shopping cart and finish the payment with Paypal or a credit card.




What are your business hours?


Monday- Saturday we are open from 10am to 5pm and from 5pm to 7pm by appointment only. Saturday we are open by appointment only and Sunday we are closed. You can always reach Tranzitions via email 24/7 at perfecttranzitions@gmail.com.




How to track your order after shipping out?


You’ll receive an email with a tracking number after you place the order. (Please leave us a valid email to ensure that you can receive the message successfully)You can track the shipping information on UPS, FedEx or USPS website with the tracking number.




How long does my package take to get to me?


Within the United States, it will take 2 business days for express shipping, 2-3 business days for priority mail and 3-7 business days for standard shipping. International orders take 3-6 business days across Europe and 5-7 business days in Africa. We are not liable for any custom delay or fees. *Tranzitions is not responsible for any delivery made to a wrong address given by the customer*




What is your Return Policy


you can check the Return Policy Page





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